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Important Announcement! COVID-19 Pandemic Process and Upgraded Return Policy

Despite the challenges posed by the ongoing Covid-19 pandemic and its variations worldwide, we remain committed to delivering quality products and services to our valued customers.

Return Policy for Personal Care Collections:

  • Due to hygiene standards and the nature of personal care items, including Women's skin care, Makeup, Nail, Men's skin care, Beard treatment, Razor | Shaving, Men tools, Mom helpers, Baby tools, Kid tools, Beauty tools, Health tools, Acne treatment, Nail treatment, Essential oils, Toothpaste, Dental care tools, Hair treatment, Comb | Hair tools, Dye, Body spray, Perfume, Sun cream, Soaps, Slimming | Stretch & Scar marks | Cellulite treatment, we operate a no-return, no-exchange policy unless there is a defect. Our devices and products undergo thorough inspection and packaging on the production line, shipped under appropriate conditions. In the unlikely event of damage during shipping, please contact our support team (support@pelinshb.co.uk). For more information please check our Refund and Return Policy.

How can I place an order?

You can purchase the products you want by clicking the 'Add to Cart' button on the product page. To complete your purchase, click on the cart/bag icon in the top right corner of the page. Follow the instructions and ensure that you enter your contact information accurately, including your full name, address, and phone number. When you reach the payment page, you can choose from payment methods such as Visa, Mastercard, PayPal, etc.

When will my order be shipped?

Under normal circumstances, your order will be shipped within 3-5 business days. During discount periods, this time frame may extend by a few days due to the high volume of orders. We appreciate your understanding.

Can I pick up my order from your store?

Unfortunately, we are sorry, but we cannot fulfill orders directly from the store. All orders are shipped directly to your address from our main warehouses located in different countries around the world. Depending on the stock availability in our main warehouses, supplies are sourced from the warehouse nearest to your country.

Which countries do you offer shipping services to? Can I inquire about the shipping times?

We take pride in providing worldwide shipping to ensure our customers from various countries can enjoy our products. Let's delve into the details of our shipping destinations and delivery times

Please track your order with your tracking number in case of any delays due to current weather conditions or other unforeseen circumstances affecting the shipping time.

UK | Standart Shipping 5-11 Days, Fast Shipping 4-9 Days

USA | Standart Shipping 8-14 Days, Fast Shipping 6-10 Days

Canada | Standart Shipping 10-18 Days, Fast Shipping 7-9 Days

EU | Standart Shipping 5-13 Days (Czechia 9-15 Days, Denmark 8-14 Days, Finland 8-15 Days, Poland 7-13 Days, Portugal 10-15 Days)

Australia & New Zealand | Standart Shipping 7-12 Days

Singapore | Standart Shipping 7-15 Days

Brazil | Standart Shipping 15-25 Days, Fast Shipping 5-7 Days

Mexico | Standart Shipping 12-17 Days, Fast Shipping 3-7 Days

Venezuela | Fast Shipping 5-7 Days

Colombia | Standart Shipping 15-30 Days, Fast Shipping 5-7 Days

Argentina | Standart Shipping 15-35 Days, Fast Shipping 5-7 Days

Chile | Standart Shipping 15-25 Days, Fast Shipping 5-7 Days

Panama | Standart Shipping 15-35 Days, Fast Shipping 5-7 Days

Peru | Standart Shipping 15-35 Days, Fast Shipping 5-7 Days

Malaysia | Standart Shipping 7-15 Days, Fast Shipping 5-7 Days

UAE | Standart Shipping 8-15 Days, Fast Shipping 3-5 Days

Russia | Standart Shipping 15-35 Days

India | Standart Shipping 7-15 Days, Fast Shipping 3-7 Days

How can I track my orders?

You can track your orders through the link provided to you. Keeping track of your orders will help minimize issues arising from local courier companies in your country.

I reside in a European Union member country. Am I required to pay customs duties?

Yes, although tax rates vary by country, every citizen and business is obligated to pay taxes. Pelin's Health & Beauty is a VAT registered company in the UK and complies with tax regulations. Therefore, you are required to pay taxes on your purchases due to our status as a tax-paying entity.

Regardless of the country you reside in, you are obligated to pay taxes according to the customs and tax regulations of your residing country.

I'm having trouble processing the payment on the checkout page, and I can't see the shipping information. Why is that?

We regret to inform you that, at the moment, we are unable to extend our services to your current location. Pelin's Health & Beauty is committed to expanding its global reach, and we hope to include your region in our service network at the earliest opportunity. Thank you for your understanding and patience.

Warranty and International Limitations

Due to our international customer base, we regret to inform you that we have limitations in providing local after-sales repair services worldwide. Although our products are manufactured with standard usage conditions in mind, we are unable to offer warranty support for issues arising from wear and tear, aging, impact, and similar situations. Our products come with a warranty against defects in quality and workmanship for a specified period. However, wear and tear resulting from general use are not covered under the warranty. As customer satisfaction is our priority, our customer support team will be ready to assist you in case of any issues. If you have any questions, please do not hesitate to reach out to a member of our Support team at support@pelinshb.co.uk